Terms & Conditions
Jets Pest Control – Terms & Conditions
Last updated: 25 September 2025
Jets Pest Control Pty Ltd (ABN 78 647 024 066, ACN 647 024 066, QBCC Licence No. 15254625) (THE CONTRACTOR) provides Services to THE CLIENT on these Terms & Conditions. By booking or receiving Services, THE CLIENT agrees to these Terms. For commercial projects, any signed contract or work order incorporating these Terms will prevail to the extent of inconsistency with website copy.
Part A – General Terms (apply to all services)
1. Definitions and interpretation
1.1 THE CLIENT means the person or entity ordering the Services. THE CONTRACTOR means Jets Pest Control Pty Ltd. Services means inspection, treatment, monitoring, reporting and related works described in the quotation or service report. Site means the property where the Services are performed. AS 3660.2:2017 means the Australian Standard for Termite Management In and Around Existing Buildings and Structures. AS 3660.1:2014 means the Australian Standard for Termite Management in New Building Work. AS 4349.3:2010 means the Australian Standard Inspection of Buildings — Part 3: Timber Pest Inspections.
1.2 Headings are for convenience only. Singular includes plural and vice versa. Monetary amounts are exclusive of GST unless stated otherwise.
2. Entire agreement and formation
2.1 These Terms, together with the quotation, service report and any agreed special conditions, constitute the entire agreement for the Services.
2.2 Agreement is formed when THE CLIENT accepts a quotation in writing or electronically, confirms a booking by phone, email, SMS or portal, or when THE CONTRACTOR begins performing the Services at THE CLIENT’S request.
2.3 Any variation must be agreed in writing.
3. Scope of Services and standards
3.1 THE CONTRACTOR will perform the Services with due care and skill, using APVMA-approved products in accordance with label directions, applicable Australian Standards and legal requirements.
3.2 Service reports may include risk findings, recommendations and mandatory safety instructions. THE CLIENT must follow those instructions.
3.3 THE CONTRACTOR may subcontract part of the Services and remains responsible for subcontractor performance.
4. Client responsibilities and access
4.1 THE CLIENT must provide safe, reasonable access to all areas required for the Services, including, where relevant, subfloors, roof voids, wall cavities, crawl spaces and confined spaces.
4.2 THE CLIENT must:
(a) advise of pets, allergies, water tanks and special health concerns before service;
(b) ensure people and pets are kept away from treated areas until surfaces are dry and odours have dissipated;
(c) protect or remove food, utensils and personal items;
(d) implement hygiene, moisture and building recommendations in service reports; and
(e) ensure an authorised adult is present with keys or permissions for access.
5. Concealed services and utilities
5.1 Before drilling, cutting, trenching or similar works, THE CLIENT must disclose and arrange identification of utilities and services, or provide accurate plans, including plumbing, electrical and communications.
5.2 THE CONTRACTOR is not liable for damage to concealed or inaccurately marked services. Where damage occurs despite reasonable care, THE CLIENT indemnifies THE CONTRACTOR for loss arising from the undisclosed or inaccurately disclosed service location.
6. Health, safety and environment
6.1 THE CONTRACTOR works in accordance with the Work Health and Safety Act 2011 (Qld), the Electrical Safety Act 2002 (Qld) and applicable environmental requirements.
6.2 THE CONTRACTOR may refuse or suspend work if conditions are unsafe or non-compliant, including entry into confined spaces where WHS or ESO controls cannot be met.
7. Regulatory compliance
7.1 THE CONTRACTOR will carry out the Services in accordance with applicable laws, standards and label directions, including, without limitation:
(a) the Medicines and Poisons Act 2019 (Qld) and the Medicines and Poisons (Pest Management Activities) Regulation 2021 (Qld);
(b) the Queensland Building and Construction Commission Act 1991 (Qld) and Building Act 1975 (Qld), relevant Codes and Standards, including AS 3660.2:2017 and, where applicable, AS 3660.1:2014;
(c) the Work Health and Safety Act 2011 (Qld), the Electrical Safety Act 2002 (Qld) and the Environmental Protection Act 1994 (Qld); and
(d) APVMA product labels and Safety Data Sheets.
7.2 THE CLIENT must do all things reasonably necessary to enable compliance, including providing safe access, disclosing tanks and utilities prior to intrusive works, facilitating treatment notices and signage, and implementing risk controls noted in service reports.
7.3 Where a change in law, standard or label direction requires a variation to methodology, products or records, THE CONTRACTOR may price and implement a reasonable Variation to comply.
8. Service effectiveness and treatment limitations
8.1 Effectiveness depends on THE CLIENT’S cooperation, building conditions, pest pressure and environmental factors. Disturbance of treated zones, renovations, re-landscaping, failure to correct conducive conditions or introducing infested materials can reduce effectiveness.
8.2 Untreated or inaccessible areas remain vulnerable to pest activity and attack.
9. Variations
9.1 If site conditions differ, access is restricted, additional pests are identified, or THE CLIENT requests extra work, THE CONTRACTOR may price and perform a variation when approved by THE CLIENT in writing. Email approval is sufficient.
10. Scheduling, cancellations and failed attendance
10.1 THE CONTRACTOR will use reasonable efforts to meet requested dates, subject to weather, access and resourcing.
10.2 If THE CLIENT cancels or reschedules with less than 24 hours’ notice, or access is not provided on arrival, a reasonable call-out or failed attendance fee may apply.
11. Pricing, payment and GST (no subscriptions, no BNPL)
11.1 Residential one-off services: Payment in full is due on the day of service unless otherwise agreed in writing.
11.2 Commercial services: Unless otherwise agreed in writing, a 20% deposit is payable on booking and the balance within 7 days of completion.
11.3 Payments may be made by EFT, credit card or another method agreed in writing. THE CONTRACTOR does not offer subscriptions or BNPL arrangements.
11.4 Overdue amounts may attract interest at 10% per annum calculated daily. THE CLIENT is liable for reasonable recovery costs, including agency fees and legal costs.
11.5 THE CLIENT must not set off, deduct or withhold amounts due, except where required by law.
11.6 All amounts are exclusive of GST. GST is payable on receipt of a valid tax invoice.
12. Warranties, service periods and exclusions
12.1 Statutory guarantees under the Australian Consumer Law apply and are not excluded.
12.2 Any free service period or workmanship service period will be stated in the quotation or service report. It is conditional on timely payment and THE CLIENT following recommendations, including hygiene, moisture, building and access requirements.
12.3 Unless expressly stated in writing, Services do not include structural repairs, building works or timber replacement warranties. Manufacturer warranties, such as the BASF Termidor Assurance Warranty, apply only to eligible residential properties and do not extend to commercial premises.
13. Liability and indemnity
13.1 To the extent permitted by law, THE CONTRACTOR excludes liability for indirect or consequential loss, loss of profit or loss of opportunity.
13.2 THE CONTRACTOR is not liable for pre-existing damage or infestations, staining or cosmetic impacts from lawful use of approved products, concealed termite entry or damage in untreated or inaccessible areas, or failures caused by third-party disturbance of treated zones.
13.3 Each party indemnifies the other for loss arising from its breach of these Terms or negligence. THE CLIENT indemnifies THE CONTRACTOR for losses arising from unsafe conditions, access failures or undisclosed utilities.
14. Suspension and termination
14.1 THE CONTRACTOR may suspend the Services for non-payment, unsafe conditions or legal requirements.
14.2 Either party may terminate for substantial breach not remedied within 10 Business Days of written notice.
14.3 On termination, THE CONTRACTOR is entitled to payment for Services completed up to the termination date and for materials reasonably ordered that cannot be returned.
15. Privacy and confidentiality
15.1 THE CONTRACTOR complies with the Privacy Act 1988 (Cth). Personal information is used to deliver the Services, manage accounts and meet legal obligations.
15.2 Reports, pricing and methodologies are confidential. THE CLIENT must not disclose them except to professional advisers who must keep them confidential, or where disclosure is required by law.
16. Intellectual property
16.1 THE CONTRACTOR retains ownership of all documents, reports, photographs, diagrams and methodologies created for the Services. THE CLIENT receives a non-exclusive licence to use reports for internal purposes relating to the Site.
17. Complaints and disputes
17.1 THE CLIENT should notify THE CONTRACTOR promptly of any concern and allow reasonable access to investigate and, where applicable, to re-attend.
17.2 These Terms do not limit any rights under the Building Industry Fairness (Security of Payment) Act 2017 (Qld) for qualifying commercial work.
18. Governing law and notices
18.1 These Terms are governed by the laws of Queensland, Australia. Each party submits to the non-exclusive jurisdiction of the Queensland courts.
18.2 Formal notices may be given by hand, prepaid post or email to the last details notified in writing.
Part B – Residential Services (general pest)
19. Scope and inclusions
19.1 Residential general pest services cover only the pests, areas and methods specified in the quotation or service report.
19.2 Add-on services (for example, fleas/ticks, rodents, wasps, bed bugs) are separate and will be priced and documented as variations unless already included.
20. Preparation and re-entry
20.1 Before service: secure or cover food and utensils; isolate or cover aquariums; remove pets; advise of allergies and water tanks.
20.2 After service: avoid contact with treated surfaces until completely dry; ventilate as directed; observe any re-entry periods stated in the service report or product label.
21. Free service periods
21.1 Where a free service period is offered, it applies only to the treated pests and areas and only where THE CLIENT has followed recommendations (including hygiene, moisture and proofing).
21.2 Re-service is limited to the affected area. New introductions, external pest pressure and building defects are excluded.
22. Residential payment
22.1 Payment is due on the day of service unless otherwise agreed in writing. Interest and reasonable recovery costs may apply to overdue accounts in accordance with Clause 11.
Part C – Termite Services (inspections, treatments and management systems)
23. Inspections – scope and limitations
23.1 Termite inspections are visual and non-invasive. They are conducted in accordance with AS 3660.2:2017 and limited to areas with reasonable and safe access at the time of inspection.
23.2 The inspection does not guarantee the absence of termites or timber pests. Termites may be active in concealed or inaccessible areas.
23.3 Where indicators of damage or risk are identified, invasive inspection or specialist trade assessment may be recommended at THE CLIENT’S cost.
24. Standards, labels and departures
24.1 Standards and labels
Termite treatments and management systems are performed in accordance with AS 3660.2:2017 (existing buildings) and applicable APVMA label directions. Where both apply, the more stringent requirement prevails.
24.2 New building work to existing structures
Where the Services interface with new building work to an existing structure (for example extensions, additions, new penetrations or under-slab works), the relevant aspects of AS 3660.1:2014 will be observed to the extent they apply to the Works described in the quotation and service documentation.
24.3 Practical limitations (departure protocol trigger)
If strict compliance with AS 3660.2:2017 and/or AS 3660.1:2014 cannot reasonably be achieved due to factors beyond the control of THE CONTRACTOR, best-practice measures consistent with AS 3660 principles and APVMA labels will be implemented. Limiting factors include, without limitation: inaccessible or unsafe areas (subfloors, roof voids, confined spaces), slab or structural constraints (construction/expansion joints, party/shared walls, boundary conditions), heritage or religious-site constraints, high water table or flooding, environmental buffers (waterways, tanks), embedded/unknown services, or building/landscaping works that obstruct compliant installation.
24.4 Departure recording and consent
Any material departure from strict compliance will be recorded in the Termite Management Plan and service documentation, identifying affected areas, the reason and the method adopted. THE CLIENT’S instruction to proceed (including by email/SMS) constitutes consent to the departure and acknowledgement of associated limitations.
24.5 Residual risk and exclusions
Areas where strict compliance cannot be achieved remain at elevated risk of concealed termite entry. No warranty or service period applies to those areas, and THE CONTRACTOR is not liable for termite activity or damage arising from the limitation.
24.6 Client rectification duty
Where feasible, THE CONTRACTOR may recommend rectification works (for example, exposing slab edges or inspection zones; relocating landscaping; repairing moisture/leaks; providing compliant penetrations or collars). If THE CLIENT does not undertake those works within a reasonable time, THE CLIENT is taken to accept the residual risk and Clause 24.5 applies.
24.7 Right to vary or decline
THE CONTRACTOR may issue a Variation to achieve compliance or, where compliance or safe access cannot be provided, may decline or suspend the affected portion of the Works without liability.
25. Client responsibilities – maintenance and disturbance
25.1 THE CLIENT must implement moisture, drainage, ventilation and building recommendations; maintain physical clearances; and must not bridge or disturb treated zones or installed systems.
25.2 Disturbance (for example, plumbing works, trenching, concreting, landscaping, renovations) may compromise system integrity and require re-inspection or re-treatment at THE CLIENT’S cost.
25.3 THE CLIENT must maintain annual termite inspections (or more frequently if recommended due to risk or any departure recorded under Clause 24.4). Failure to maintain the recommended frequency voids any service period and increases risk, for which THE CONTRACTOR is not liable.
26. Service periods and manufacturer warranties
26.1 Commercial properties: manufacturer residential warranties do not apply. THE CONTRACTOR provides a workmanship service period only where expressly stated (typically 12 months from completion) and subject to annual inspections and compliance with recommendations.
26.2 Residential properties: any manufacturer warranty (if offered) is subject to eligibility, registration and ongoing compliance (including annual inspections). Where not eligible or not registered, THE CONTRACTOR’S workmanship service period (if stated) is the only coverage. See Part G – Termidor Accreditation and Warranty Facilitation for residential Termidor program requirements, eligibility and limits administered by BASF.
27. Documentation and notices
27.1 On completion of chemical treatments, THE CONTRACTOR will provide required records such as a Certificate of Termiticide Application and install treatment notices as required by Standards and product labels.
27.2 Any departures recorded under Clause 24.4 will be cross-referenced in those records.
Part C2 – Pre-construction Termite Management (future offering)
THE CONTRACTOR does not currently offer pre-construction or physical termite management systems. This Part C2 sets the terms that will apply if and when such services are offered and expressly included in a quotation.
28. Scope and standards
28.1 Pre-construction termite management for new building work (including new work to existing structures) will be performed in accordance with AS 3660.1:2014 and applicable APVMA label directions (if chemicals are used).
28.2 Where pre-construction elements interface with existing buildings, AS 3660.2:2017 requirements will also be observed to the extent they apply.
29. Builder/Client responsibilities
29.1 Provide current approved drawings, penetrations schedule and construction programme; promptly notify of design or sequencing changes.
29.2 Ensure the Site is safe and ready for installation (formed, clean, dry and accessible; penetrations installed to plan; slab rebates/edges accessible; required services isolated).
29.3 Locate and mark utilities/services or provide accurate plans before drilling/coring/cutting. THE CONTRACTOR relies on that written information and is not responsible for damage caused by undisclosed or inaccurately marked services.
29.4 Prevent disturbance to installed systems (including by other trades, subsequent works or landscaping). Disturbance triggers re-inspection or re-treatment at THE CLIENT’S cost.
29.5 Provide inductions/permits and reasonable facilities (water/power) where required.
30. Practical limitations, variations and resequencing
30.1 Where strict compliance with AS 3660.1:2014 cannot be achieved due to site constraints, sequencing or design, the departure protocol in Clauses 24.3–24.7 applies (record, consent, residual risk, rectification options, and right to vary/decline).
30.2 Design changes, penetrations added/relocated, out-of-sequence works, re-visits, access delays, weather or curing constraints may require Variations and/or additional attendances priced at then-current rates.
31. Certification and handover
31.1 On completion of the scope and payment of all amounts due, THE CONTRACTOR will provide installation records and compliance documentation applicable to the system used (for example, system certificates, treatment notices, plans showing treated/covered zones).
31.2 If the property is sold, THE CONTRACTOR recommends handing these records to the new owner and continuing regular termite inspections.
32. Warranties and service periods
32.1 Any workmanship service period will be stated in the quotation and is conditional on payment, non-disturbance of the system and ongoing inspections at the recommended frequency.
32.2 Unless expressly stated, THE CONTRACTOR does not provide a timber replacement warranty. Any manufacturer’s warranty only applies where the product/system is eligible and all conditions are met.
33. Equipment ownership (if applicable)
33.1 Where the system includes proprietary components supplied by THE CONTRACTOR, title remains with THE CONTRACTOR until paid in full. THE CONTRACTOR may access the Site to remove components if the contract is terminated for non-payment, subject to safety and legal constraints.
34. Inability to proceed and safety
34.1 THE CONTRACTOR may suspend or decline works if access is not provided, WHS risks exist, or payment terms are not met. Reasonable call-out or failed-attendance fees may apply.
Part D – Timber Pest Inspections and Pre-purchase Reports (AS 4349.3–2010)
35. Scope, standard and inspector competence
35.1 THE CONTRACTOR provides timber pest inspections and pre-purchase timber pest reports in accordance with AS 4349.3–2010.
35.2 THE CONTRACTOR does not provide building inspections under AS 4349.1 and is not a building inspector. Any building (Part 1) inspection must be arranged by THE CLIENT with a suitably qualified and licensed building inspector.
35.3 Inspectors are competent for timber pest assessment as defined in AS 4349.3–2010 only. Reports do not constitute engineering, structural, electrical, plumbing, or building compliance advice.
36. Nature and limitations of a timber pest inspection
36.1 The inspection is visual and non-invasive, limited to readily accessible areas on the day of inspection, as defined in AS 4349.3–2010. Inspectors will not move furniture, stored items or coverings; will not remove linings; will not cut, probe or damage fabric; and will not enter unsafe or inaccessible areas (including confined spaces that do not meet WHS/ESO requirements).
36.2 Timber pests include subterranean and dampwood termites, wood borers and wood decay fungi as defined by the Standard. The inspection also comments on conducive conditions (for example, moisture leaks, inadequate clearances, poor ventilation, bridging/bridging-like conditions, timber in contact with ground).
36.3 No guarantee is given that timber pests are absent. Timber pests may be concealed in inaccessible areas or become active after the inspection has been completed. The report is a snapshot in time.
37. Access, authorisations and further inspection
37.1 THE CLIENT is responsible for obtaining lawful access and consents (including vendor/agent/occupier permissions) to all areas to be inspected.
37.2 Where risk indicators are present but areas are not accessible, the inspector may recommend invasive or special-purpose inspection (for example, removing linings, lifting floor coverings, cutting access panels, high-risk probing) at THE CLIENT’S cost and subject to owner consent.
37.3 If invasive inspection is declined or not feasible, THE CLIENT accepts the residual risk that timber pest activity or damage may remain undetected in those areas.
38. Findings, recommendations and integration with building inspection
38.1 Reports include observed timber pest activity or damage (if any), evidence of previous treatment where visible, conducive conditions, risk assessment, and recommendations (including moisture rectification, ventilation, clearances, and frequency of ongoing inspections).
38.2 For pre-purchase due diligence, THE CLIENT should obtain both:
(a) an AS 4349.1 building inspection report from a building inspector for building defects and structural condition; and
(b) an AS 4349.3 timber pest report from THE CONTRACTOR for timber pest risk.
38.3 If significant timber pest damage or conditions suggesting structural impacts are identified or suspected, THE CLIENT must seek advice from a licensed builder/engineer. THE CONTRACTOR does not provide structural adequacy opinions.
39. Report use, reliance and validity
39.1 The report is prepared for the named CLIENT for the address and date stated and may not be relied upon by any third party without the written consent of THE CONTRACTOR.
39.2 Unless otherwise stated, the report remains current only at the time of inspection. THE CONTRACTOR recommends at least annual timber pest inspections, or more frequently where risk, conducive conditions or prior activity are present.
39.3 Photographs, diagrams and moisture/thermal readings (if used) support observations but do not convert the inspection into an invasive or exhaustive assessment.
40. Exclusions and liability
40.1 Excluded from scope: cost estimates for repairs; rectification works; certification; building code compliance; design or waterproofing diagnostics; pest species not classified as timber pests under AS 4349.3 (for example, general pests unless separately engaged).
40.2 To the extent permitted by law, THE CONTRACTOR is not liable for loss arising from inaccessible areas, concealed activity, or THE CLIENT’S failure to obtain an AS 4349.1 building inspection or to implement recommendations. Statutory guarantees under the Australian Consumer Law apply and are not excluded.
Part E – Commercial Programs (business, strata, government, religious buildings)
41. Programs and site protocols
41.1 Service programs may include scheduled visits, monitoring devices, logbooks and compliance documentation. THE CLIENT must provide inductions, permits and escorts if required.
42. Access, safety and third-party disturbance
42.1 If access is restricted or unsafe, or if after-hours conditions apply, additional charges may apply.
42.2 THE CONTRACTOR is not liable for failures caused by third-party disturbance (for example, other trades, renovations or landscaping). Re-inspection or re-treatment may be required at THE CLIENT’S cost.
43. Commercial payment terms
43.1 Unless otherwise agreed in writing, a 20% deposit is payable on booking and the balance within 7 days of completion. Purchase orders should be issued before service, where THE CLIENT’S procedures require them.
43.2 THE CONTRACTOR may suspend Services for non-payment. Interest and recovery costs apply to overdue accounts in accordance with Clause 11.
44. Insurance
44.1 THE CONTRACTOR maintains workers’ compensation and public liability insurance. Certificates of Currency are available on request. THE CLIENT is responsible for insuring its own property and business interruption risks.
Part F – Health and safety guidance (website summary for occupants)
45. Precautions for occupants
45.1 Inform THE CONTRACTOR of any allergies, pets and health concerns before service. People with sensitivities should avoid treated areas for up to 24 hours and ventilate as directed.
45.2 Do not touch treated surfaces until dry. Wear suitable PPE if accessing roof voids or subfloor areas after treatment.
45.3 Notify THE CONTRACTOR of any water tanks. No treatment will be conducted around unsealed tanks.
Part G – Termidor Accreditation and Warranty Facilitation (residential only)
46. Accredited Termidor Applicator
46.1 THE CONTRACTOR is an Accredited Termidor Applicator and will use genuine Termidor products where specified, applied in accordance with the APVMA label, AS 3660.2:2017, and applicable legal requirements.
46.2 “Termidor” is a trade mark of BASF. Reference to Termidor does not imply BASF provides any warranty for non-eligible sites or for works outside BASF’s terms.
47. Residential eligibility and scope
47.1 The Termidor Assurance Warranty is a BASF program available to Australian homeowners for eligible residential properties only. It does not apply to commercial premises, multi-residential common property, or any site BASF deems ineligible.
47.2 For commercial properties, only any workmanship service period stated by THE CONTRACTOR applies. Manufacturer residential warranties do not apply to commercial premises (see Clause 26).
48. Preconditions for warranty submission
48.1 To enable submission of a Termidor Assurance Warranty application, all of the following must be met to BASF’s satisfaction:
all monies owing to THE CONTRACTOR have been paid;
the property has been inspected and the owner has implemented required recommendations in the inspection report;
Termidor has been applied strictly to label and in accordance with AS 3660.2:2017;
a Certificate of Termiticide Application and treatment notice have been issued/installed as required;
no recommendation has been made or action taken that is contrary to Termidor label directions;
annual inspections are carried out by a licensed and insured Accredited Termidor Applicator; and
the online warranty submission is lodged within four (4) weeks of the liquid perimeter treatment.
48.2 If any precondition is not met, BASF may refuse or void the warranty.
49. Client obligations during the warranty period
49.1 The homeowner must arrange annual inspections at or before the required interval, provide access, attend if requested, and implement all recommendations from inspection reports.
49.2 Failure to comply may void the warranty and any claim.
50. Warranty authority, coverage and limits
50.1 The Termidor Assurance Warranty is administered by BASF. THE CONTRACTOR facilitates submission only and is not the warranty provider, guarantor, or decision-maker.
50.2 Subject to BASF’s terms, coverage relates to termite damage only where Termidor has been correctly applied and the owner has complied with all obligations. BASF’s aggregate limit is up to AUD 2,000,000 for qualifying claims, subject to BASF policy terms and exclusions.
51. Key exclusions (summary)
51.1 Without limiting BASF’s terms, exclusions include damage to non-covered structures or features, faults in design or construction, natural events, owner acts or omissions, use of non-genuine product, or failure to follow BASF information and inspection requirements.
51.2 Where strict compliance with Standards or label directions is not reasonably achievable due to site constraints and a recorded departure applies (see Clause 24), affected areas are not covered.
52. Claims process
52.1 If termite damage is suspected under a Termidor Assurance Warranty, THE CLIENT must notify THE CONTRACTOR in writing as soon as possible and in any case within thirty (30) days of becoming aware. THE CONTRACTOR will notify BASF and assist with required documentation.
52.2 All approvals, assessments, and decisions are made by BASF at its discretion under its program terms.
53. Relationship to these Terms
53.1 This Part G does not create any additional warranty by THE CONTRACTOR. To the extent of any inconsistency, BASF’s published Termidor Assurance Warranty terms govern eligibility, coverage, limits, and exclusions.
Part H – QBCC Home Warranty Scheme (residential work)
54. Overview, licensing and “primary insurable work”
54.1 THE CONTRACTOR (QBCC Licence No. 15254625 – Termite Management (Chemical), MR SC2 to $800,000) is licensed to perform termite management work in Queensland.
54.2 Chemical termite management carried out on eligible residential building work is treated as primary insurable work under the Queensland Building and Construction Commission Act 1991 (Qld) and associated regulations. The Scheme is administered by the QBCC and governed by its legislation and Product Disclosure Statement (PDS).
55. When cover is required and when it is recommended
55.1 For eligible residential building work over $3,300 (incl. GST), a written contract and QBCC Home Warranty Scheme policy must be in place before work commences.
55.2 For eligible residential work up to $3,300, Scheme cover may be optional. THE CONTRACTOR strongly recommends obtaining cover for added protection.
56. Administration and premium payment (prepayment on behalf of THE CLIENT)
56.1 To avoid delay and ensure compliance, THE CONTRACTOR will prepay the QBCC premium ahead of time on behalf of THE CLIENT.
56.2 THE CLIENT authorises THE CONTRACTOR to remit the premium to the QBCC and agrees to reimburse that premium as a disbursement. The premium will appear as a separate line item on THE CONTRACTOR’S invoice and is payable together with the service charges in accordance with Clause 11 (Residential payment timing still applies).
56.3 Work will only commence when the QBCC policy has been effected (where mandatory). THE CONTRACTOR will provide the QBCC Notice of Cover (or equivalent confirmation) to THE CLIENT when available.
56.4 Cancellation or change after prepayment. If the job is cancelled or materially changed after the premium has been paid, THE CONTRACTOR will request cancellation or amendment from the QBCC. Any refund is subject to QBCC rules. THE CONTRACTOR will credit any refunded amount actually received (net of any QBCC fees or adjustments). If the premium (or part of it) is non-refundable under QBCC rules, THE CLIENT remains liable for that amount.
57. What the Scheme may cover (summary)
57.1 Non-completion of residential building work by a licensed contractor, subject to Scheme conditions and timeframes.
57.2 Defective residential building work, with separate categories and time limits for structural and non-structural defects.
57.3 A standard maximum entitlement up to $200,000, subject always to the PDS, legislation and policy conditions.
58. Time limits (plain summary)
58.1 Structural defects: generally covered for 6 years and 6 months from the policy start (noting the QBCC’s notification and lodgement requirements).
58.2 Non-structural defects: generally subject to shorter periods from completion (months), per the PDS.
58.3 Non-completion: claims must be lodged within the timeframes set by the QBCC after the contract ends.
58.4 THE CLIENT must read the current QBCC PDS and homeowner booklet for the precise definitions, dates and lodgement rules.
59. Exclusions, limits and relationship to other warranties
59.1 Certain building types, classes of work and circumstances are excluded or limited under the Scheme. The PDS prevails over any summary in these Terms.
59.2 The Scheme does not replace maintenance obligations or cover damage caused by others, lack of maintenance, or events outside the Scheme scope.
59.3 The Scheme is separate from any manufacturer program (for example, Termidor). For Termidor residential arrangements, see Part G – Termidor Accreditation and Warranty Facilitation.
59.4 All termite work remains subject to AS 3660.2:2017, applicable label directions and these Terms. Where strict compliance is not reasonably achievable and a recorded departure applies (see Clause 24), affected areas may fall outside Scheme entitlements.
60. Documents and consent
60.1 THE CONTRACTOR supplies the QBCC Homeowner Booklet and the current Home Warranty PDS with eligible residential quotes or contracts. THE CLIENT should review these documents before proceeding.
60.2 THE CLIENT consents to THE CONTRACTOR providing contract and site information to the QBCC as required to arrange, amend or cancel the policy.